ATTENTION!
Returns or exchanges are only possible in the event of a product recall or a warranty-related issue.
We are unable to exchange or take back products that are faultless and in working condition.
Warranty claim procedure:
- Report the issue to the following email address: ugyfelszolgalat@erosin.hu
- Return the product as soon as possible to:
Adinno Online Kft.
1114 Budapest, Bartók Béla út 57. 4th floor 3.
- Product inspection (approx. 1–3 business days).
- Notification of warranty approval: replacement product, refund, or credit deducted from the next invoice.
Warranty information
- Valid if the issue is reported within a maximum of 30 days from the date of purchase.
- Applies to non-functioning products or products with manufacturing defects.
- Valid only if the product has not been resold yet.
Do I need to keep the original packaging?
Yes, especially in the case of personal hygiene products. Please return the product strictly in its original packaging .
The requirement to keep the original packaging for handling warranty claims is clearly stated on the website and in the store terms and conditions.
Steps for returning the product:
- Store the product in its original packaging.
- Place the product in a package containing an outer protective box to protect it during transport.
- Include all accessories of the product in the package as well.
This ensures a fast and smooth warranty process.
